Bot Builder 🤖

The Bot Builder module allows you to design, configure, and implement conversational and/or transactional flows easily, whether in text or voice format, tailored to the specific needs of your company. Thanks to Sagicc's intuitive interface and without requiring advanced programming knowledge, you can create bot flows that become virtual assistants, handling the most common tasks and queries from your clients. What was previously known as voice IVR or chat option menus can now evolve into virtual assistants, optimizing your company's service processes. This not only enhances operational efficiency but also reduces the workload of your agents, enabling them to focus on higher-priority issues.

Some other advantages of implementing a bot with the Bot Builder module are:

• A single bot can be activated and used in one or more text channels (such as Facebook, Twitter, web chat, WhatsApp, and Telegram) configured in the platform, providing consistent assistance across all these communication channels.

• Voice bots can be configured in phone channels to provide assistance through these means, offering tools for initial customer interaction, resolution of frequently asked questions, information capture, and/or redirection to specific campaigns.

• In case the bot is not able to solve the customer's question or problem, it is possible to transfer the conversation to a human user of the platform to solve the customer's request.

• Bots allow providing 24/7 support, help reduce customer waiting times, and improve response times.

Sagicc allows adding bots through the side menu, selecting the “Tools” option, and then clicking on “Bot Builder” to access the module.

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Sagicc will take you to a list where you can see the basic information of all existing bots on the platform, both text and voice. For each bot on the list, you can see basic information such as name, description, status, and creation date. By clicking on the “Add Bot” button (in the upper right corner), you can view a form to add and configure a new bot on the platform.

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At the top of the list, you can filter the information to view either chat/text bots or voice bots.

By clicking on “Edit” (in the Options column), you will be able to access the settings of a specific bot and modify it. Also, from “Options”, you can Disable or Delete a bot and access the Bot Dashboard, which contains statistics and data related to the behavior and interactions of the bot with your customers.