Basic Concepts

Up next, we will explain some basic concepts that are important to know when using Sagicc's Bot Builder module and building bots for your company.

Node

A node is a step or action in the conversation between the virtual assistant and the customer. It is represented as a card with different additional elements.

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Node Entry and Exit

Each node has an entry point and an exit point. From these points, connections can be added or linked between one node and another. The initial nodes of the bot flow will not have a connection through their entry node. Depending on the type of node, it may have one or more connections starting from its exit point.

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Connection

A connection represents the sequence or jump from one node of the flow to another, and is visually represented as a curved line connecting the two nodes. A connection starts from the exit point of one node, and links to the entry point of the other node.

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Working Area

This is the work area where you will be able to add all the nodes and connections needed to implement a conversational flow between your bot and your customers. In this area you can move and organize the nodes for a better understanding of the flow, and you can zoom in and out with your mouse to have a better perspective of all the elements in the work area.

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Inactivity Timeout

Every conversation managed through a bot in Sagicc has a maximum inactivity timeout of 30 minutes. This means that if a customer stops interacting with the bot and that period passes without any activity, the conversation will automatically reset. If the customer sends a new message after those 30 minutes, the bot will restart the flow from the beginning, guiding the customer again from the first step. This functionality helps keep conversations organized, prevents them from remaining open indefinitely, and ensures proper management of interactions within the platform.