Twitter Channel Configuration

Sagicc can connect to your company's Twitter account to capture and respond to all direct messages sent by your customers to this account. Additionally, it can capture and respond to all mentions of the company's Twitter account. To set up this type of channel, you must have the credentials (email or username and password) of the account you want to connect to Sagicc.

When setting up a Twitter channel, you will see the option to Sign in with Twitter. For the configuration and subsequent operation of the channel, Sagicc needs to connect to your Twitter account to obtain basic account information and generate access tokens that will allow Sagicc to capture and respond to direct messages and mentions to your account. Click the Sign in with Twitter button.

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A new tab will open and take you to Twitter's official login page. Twitter will also show you that Sagicc requires authorization to use your account and access its information. Enter the email address (or username) and password you normally use to log in to Twitter, and click Authorize App. By clicking, you are authorizing Sagicc with the required permissions.

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The tab where you logged in with Twitter will close automatically and you will see that the information obtained from Twitter has been loaded into the Sagicc interface. Additionally, you can check or uncheck the following additional options:

• Listen to company mentions on Twitter: If you check this option, Sagicc will capture and allow you to respond to all mentions that Twitter users make to your account (using @yourtwitteraccount).

• Listen to direct messages on Twitter: If you check this option, Sagicc will capture and allow you to respond to all direct messages that Twitter users send to your account.

• Automatically follow users (required to send direct messages): If you check this option, Sagicc will be able to automatically follow users who mention your account in a tweet, so that they can send direct messages to your account.