Add Channel

By clicking the “Add Channel” button (top right corner) in the Channels module, Sagicc will take you to the form to add a new channel to the platform.

Open

Once in the form, you must select the type of channel you want to add. Choose one of the available channel types (Telephony, SMS, Email, Twitter, Facebook, WhatsApp, Website, Web Chat, Instagram, In-Person, or Telegram) and click “Continue” to access the channel configuration form based on the selected type.

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Enter the required information to configure the channel:

• Name

• Direction: Specify whether the channel will be inbound or outbound.

• Default Outbound Channel (only for incoming routing): This option allows you to specify the default outbound channel, of the same type, for sending outgoing interactions associated with the incoming channel.

• Related Campaigns: Select one or more campaigns to associate with the new channel. These campaigns will be linked to the channel and can receive interactions from it.

• Specific information according to the channel type:

  • Telephone

  • SMS

  • Email

  • Twitter

  • Facebook

  • WhatsApp

  • Website

  • Web Chat

  • Instagram

  • Telegram

  • Calendly

  • In-person