Sagicc - User Guide

Welcome to the Sagicc User Guide! 🤓🧐📑

Here you will find all the information and resources you need to learn how our omnichannel customer experience platform works and how get the best possible benefit for your company and the satisfaction of your customers. This user manual is aimed at the agent, supervisor and administrator roles of the platform.

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https://technisupport.atlassian.net/wiki/spaces/SMDUE/pages/2088042499

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Need any help?

Send us an email with your request, and we will be happy to assist you.
Access out e-learning platform, Sagicc Academy, to acquire knowledge about Sagicc and digital transformation in businesses.
Access Sagicc Helpdesk to address frequently asked questions with our Helpdesk team.

Sagicc is a product by TechniSupport SAS

CHANGE LOG

CHANGE LOG
VERSION	DATE OF APPROVAL	CHANGE DESCRIPTION
01	01/08/2021	Initial version
02	29/12/2023	The following pages are added: PBX - (ESP) Sagicc - Manuales de Usuario - Sagicc (atlassian.net) and child pages.
03	03/01/2024	The following pages are added: Envío de Interacciones - (ESP) Sagicc - Manuales de Usuario - Sagicc (atlassian.net)
04	07/02/2024	The following pages are added: Integración con IA - (ESP) Sagicc - Manuales de Usuario - Sagicc (atlassian.net) and child pages.
05	04/03/2024	The following pages are added: Workspaces - (ENG) Sagicc - User Guide - Sagicc (atlassian.net) Add Workspace - (ENG) Sagicc - User Guide - Sagicc (atlassian.net) Accessing a Workspace - (ENG) Sagicc - User Guide - Sagicc (atlassian.net)
06	01/04/2024	The following pages are added: Security Policies 🛡️ - (ENG) Sagicc - User Guide - Sagicc (atlassian.net)
07	06/05/2024	The following pages are added: Embedded Softphone - (ENG) Sagicc - User Guide - Sagicc (atlassian.net)