To add a channel, click on the "Add Channel" button from the Channels module.
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By clicking the “Add Channel” button (top right corner) in the Channels module, Sagicc will take you to the configuration form for to add a new channel, where you will need to to the platform.
Once in the form, you must select the type of channel you want to add. Select Choose one of the available channel types (TelephoneTelephony, SMS, Email, Twitter, Facebook, WhatsApp, Website, Web Chat, Instagram, In-person Person, or Telegram) and click on "Continue" to see “Continue” to access the channel configuration form according to its based on the selected type.
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Enter the following required information to configure the channel:
Name
Direction: Specify whether the channel will be inbound or outbound.
Default Outbound Channel (only for incoming routing): This option allows you to specify the default outbound channel, of the same type, for sending outgoing interactions associated with the incoming channel.
Related Campaigns: Select one or more campaigns to associate with the new channel. These campaigns will be linked to the channel and can receive interactions from it.
Specific information according to the channel type:
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