Bot Builder 🤖

The Bot Builder module will allow you to design, configure and implement conversational and/or transactional bot flows, according to the needs and requirements of your company. From the Sagicc interface and without the need for advanced programming knowledge, you can create these bot flows, which will become virtual assistants that will take care of attending to the most common tasks and queries of your customers. In this way, you will see an optimization in the attention processes of your company, and the workload of your agents will be reduced, so that they can focus on higher priority issues.

Some other advantages of implementing a bot with the Bot Builder module are:

• A single bot can be activated and used in one or more text channels (such as Facebook, Twitter, web chat, WhatsApp, and Telegram) configured in the platform, providing consistent assistance across all these communication channels.

• Voice bots can be configured in phone channels to provide assistance through these means, offering tools for initial customer interaction, resolution of frequently asked questions, information capture, and/or redirection to specific campaigns.

• In case the bot is not able to solve the customer's question or problem, it is possible to transfer the conversation to a human user of the platform to solve the customer's request.

• Bots allow providing 24/7 support, help reduce customer waiting times, and improve response times.

Through the side menu, you can access the Bot Builder module.

Sagicc will take you to a list where you can see the basic information of all existing bots on the platform, both text and voice. For each bot on the list, you can see basic information such as name, description, status, and creation date. By clicking on the Add Bot button (in the upper right corner), you can view a form to add and configure a new bot on the platform.

At the top of the list, you can filter the information to view either chat/text bots or voice bots.

By clicking on Edit (in the Options column), you will be able to access the settings of a specific bot and modify it. Also, from Options, you can Disable or Delete a bot and access the Bot Dashboard, which contains statistics and data related to the behavior and interactions of the bot with your customers.