Bot Builder 🤖

The BotBuilder module will allow you to design, configure and implement conversational and/or transactional bot flows, according to the needs and requirements of your company. From the Sagicc interface and without the need for advanced programming knowledge, you can create these bot flows, which will become virtual assistants that will take care of attending to the most common tasks and queries of your customers. In this way, you will see an optimization in the attention processes of your company, and the workload of your agents will be reduced, so that they can focus on higher priority issues.

Some other advantages of implementing a bot with the BotBuilder module are:

• A single bot can be enabled and used in one or more text channels (Facebook, Twitter, web chat, WhatsApp, Telegram) configured in the platform.

• In case the bot is not able to solve the customer's question or problem, it is possible to transfer the conversation to a human user of the platform to solve the customer's request.

• Bots allow providing 24/7 support, help reduce customer waiting times, and improve response times.

Through the side menu, you can access the BotBuilder module.

Sagicc will take you to a list where you can see the basic information of all existing bots on the platform. For each bot on the list, you can see basic information such as name, description, status, and creation date. By clicking on the Add Bot button (in the upper right corner), you can view a form to add and configure a new bot on the platform.

By clicking on Edit (in the Options column), you will be able to access the settings of a specific bot and modify it. Also, from Options, you can Disable or Delete a bot and access the Bot Dashboard, which contains statistics and data related to the behavior and interactions of the bot with your customers.