The Sagicc Dialer Dialers Module will allow allows you to configure automatic dialing processes that trigger automatic phone calls, thus improving , optimizing the effectiveness of your companybusiness' s outbound telephone campaigns, maximizing agent productivity and work, and ensuring a good calling campaigns. When setting up a new dialer, Sagicc will automatically generate and assign calls to the corresponding agents, facilitating efficient management of the attention process and improving productivity. This ensures a smooth workflow and contributes to a better experience for the end customer.
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By implementing automatic dialers, your company will be able to accurately determine the number of attempts needed to contact a specific customer and the time it takes the customer service team to communicate with a preloaded customer base. These data obtained from the dialing processes will help you make better decisions and adopt better strategies in your company's service processes.
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Note Please note that only users with an administrator “Administrator” role can add dialers tags to the platform and access the dashboard to view the results of the dialing process. |
Through the side menu, you can access the Dialer Module.
Also, remember that calls automatically generated by the module will be affected by the Contact Hours configured in the Business Profile module. Find more information about this here. |
ou can add dialers in Sagicc through the side menu by selecting the “Tools” option and then “Dialers” to access the module.
Sagicc will take you to a list where you can navigate through all the dialers existing on the platform. For each dialer in the list, you can view the following basic information:
Dialer Name
Creation Date of the Dialer
Dialer Status: NEW, IN PROGRESS, PAUSED, or COMPLETED
Total Records of the Dialer: Clients Customers to be called in the dialing process.
New Records of the Dialer: Clients Customers pending to be called in the dialing process.
Calls in Progress: Clients Customers with an active call in the dialing process.
Successful Contacts: Successful calls to clients customers in the dialing process.
Failed Contacts: Failed calls to clients customers in the dialing process.
Options: Various actions to control the status of the dialing process.
By clicking on the "Add Dialer" button (at the top right corner), you can access a form to add a new dialer to the platform.
Actions for Dialers
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In this column, you will find the following actions:
View: Allows access to the dashboard with information and data obtained from the dialing process.
Start: Allows starting the dialing process. The system will begin generating outbound calls automatically.
Pause: Allows pausing the dialing process. The system will stop generating new calls until the process is started again.
Stop: Allows stopping the dialing process completely.
Repeat: Allows repeating the dialing process. The system will generate outbound calls automatically for all records to be called.
Repeat Failed: Allows repeating the dialing process, only with records whose result was FAILED in the last dialing attempt.
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By clicking the "Add Dialer" button located in the upper right corner, a form will appear allowing you to add a new dialer to the platform. Additionally, by selecting the "Filter by Date" button, also located in the upper right corner, you can filter the list of dialers, making it easier to find those created on a specific date.
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