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Then, Facebook will indicate that Sagicc requires certain permissions to manage your accounts, pages, and perform certain actions, such as sending or reading messages. Sagicc will need all the permissions it requests, otherwise it will not be able to access the required information. Click Ready to authorize Sagicc with all the permissions it requests.
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You will receive a confirmation indicating that Sagicc has been successfully linked to your Instagram account. Click Accept to continue. The Facebook tab will automatically close and you will be redirected to Sagicc.
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Listen to comments on own Instagram posts: Sagicc will capture and allow you to respond to comments left by your customers on your Instagram posts.
Listen to Instagram direct/private messages: Sagicc will capture and allow you to respond to all direct/private messages your customers send to your Instagram for Business account.
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Once the channel and support campaign are set up, you can start receiving interactions through Instagram and manage communications on this social network with Sagicc. In the conversation of cases tickets created from Instagram interactions, you can view incoming and outgoing direct messages and comments on posts.
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