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Email Provider: You can choose between Gmail/Google, Outlook/Office 365/Microsoft, or other providers. Depending on the selected provider, the required information may vary.
Incoming Server (IMAP): It usually has the form imap.myprovider.com or similar.
Port: 993 is the most common value, but it may vary depending on the provider.
Encryption Type: You can choose between SSL, TSL or None.
Validate Certificates: Activate or deactivate this option depending on the provider.
Username: It is the email address that is being associated, for example, customer service@mycompany.com.
Sign in with Outlook/Office 365/Microsoft (only for Outlook/Office 365/Microsoft accounts): This option allows you to securely sign in to your Outlook/Office 365/Microsoft email account. The necessary permissions will be requested to receive messages, establishing the connection between Sagicc and the provider.
Sign in with Google (only for Gmail/Google accounts): This option allows you to securely sign in to your Gmail/Google email account. The necessary permissions will be requested to receive messages, establishing the connection between Sagicc and the provider.
Password (exclusive to other providers): It is the password of the email account being associated.
Folder: It is the folder of the email account from which messages will be read. By default, it is the INBOX folder.
Character Encoding: By default, it is UTF-8.
Force Create a new ticket for each incoming email: Specify if you want Sagicc to generate a new ticket for each incoming email or if you want emails to be grouped in a single customer ticket.Force grouping of emails by subject: Specify if you want emails with a common subject to be grouped in the same ticket or if you want Sagicc to generate a ticket for each email
Email Grouping: Specify whether incoming emails should be grouped into the same ticket based on a specific criterion. The grouping options are:
None
By subject: All emails from the same sender with the same subject will be grouped into a single ticket. This helps track specific topics and prevents information from being scattered across multiple tickets.
By thread: All emails that are part of the same conversation, including replies and forwards, will be grouped into a single ticket. This option enhances traceability and organization of extended exchanges, ensuring that all related interactions are centralized in one ticket.
For example, if your email provider is Gmail, the IMAP configuration may look like the following:
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