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By implementing automatic dialers, your company will be able to accurately determine the number of attempts needed to contact a specific customer and the time it takes the customer service team to communicate with a preloaded customer base. These data obtained from the dialing processes will help you make better decisions and adopt better strategies in your company's service processes.
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Note Please note that only users with an administrator ADMINISTRATOR role can add dialers tags to the platform and access the dashboard to view the results of the dialing process. Also, remember that calls automatically generated by the module will be affected by the Contact Hours configured in the Business Profile module. Find more information about this here. |
Through the side menu, you can access the Dialer Module.
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