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Send the message to your customer as generated, without modifications. Your customer will be able to access the external survey page and record their responses. Depending on the survey configuration, this link may be used once or multiple times.
View survey results from a ticket
If a survey has been sent to the customer associated with a ticket, and you wish to review their responses, you can do so directly from the view of the corresponding ticket. In the top navigation bar of the ticket view, you will find the "Surveys" button. By clicking on this button, you will be able to view in full detail all the customer's responses to each question from the last answered survey.
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