Dialers

The Sagicc Dialer Module will allow you to configure dialing processes that trigger automatic phone calls, thus improving the effectiveness of your company's outbound telephone campaigns, maximizing agent productivity and work, and ensuring a good experience for the end customer.

Sagicc offers the two most common types of dialing for outbound telephone campaigns: Predictive Dialing and Progressive Dialing. Contact our team to determine which type of dialing to implement in your campaigns, according to your company's characteristics.

By implementing automatic dialers, your company will be able to accurately determine the number of attempts needed to contact a specific customer and the time it takes the customer service team to communicate with a preloaded customer base. These data obtained from the dialing processes will help you make better decisions and adopt better strategies in your company's service processes.

Through the side menu, you can access the Dialer Module.

Sagicc will take you to a list where you can navigate through all the dialers existing on the platform. For each dialer in the list, you can view the following basic information:

• Dialer Name

• Creation Date of the Dialer

• Dialer Status: NEW, IN PROGRESS, PAUSED, or COMPLETED

• Total Records of the Dialer: Customers to be called in the dialing process.

• New Records of the Dialer: Customers pending to be called in the dialing process.

• Calls in Progress: Customers with an active call in the dialing process.

• Successful Contacts: Successful calls to customers in the dialing process.

• Failed Contacts: Failed calls to customers in the dialing process.

• Options: Various actions to control the status of the dialing process.

By clicking on the "Add Dialer" button (at the top right corner), you can access a form to add a new dialer to the platform.

Actions for Dialers

The following are the actions/options available to control the status of dialers in Sagicc:

• View: Allows access to the dashboard with information and data obtained from the dialing process.

• Start: Allows starting the dialing process. The system will begin generating outbound calls automatically.

• Pause: Allows pausing the dialing process. The system will stop generating new calls until the process is started again.

• Stop: Allows stopping the dialing process completely.

• Repeat: Allows repeating the dialing process. The system will generate outbound calls automatically for all records to be called.

• Repeat Failed: Allows repeating the dialing process, only with records whose result was FAILED in the last dialing attempt.