Advanced WhatsApp Templates

The Advanced WhatsApp Templates section will allow you to configure templates for WhatsApp with advanced elements such as buttons, lists, or multimedia content. This way, your agents will be able to respond to requests that your company receives through WhatsApp using more user-friendly templates. If you selected the Session Message option as the Message Type when setting up your WhatsApp template, you can use this tool.

There are several types of advanced templates:

• Texto: Permite crear plantillas simples con un mensaje en formato texto.

  • Mensaje: Es el cuerpo o contenido de la plantilla. Este mensaje puede incluir variables de Sagicc, emojis, o caracteres especiales para dar formato al texto (_texto_ para cursiva, *texto* para negrita, ~texto~ para tachado and ```texto``` para monoespaciado.

• Text: Allows creating simple templates with a message in text format.

  • Message: It is the body or content of the template. This message can include Sagicc variables, emojis, or special characters to format the text (_text_ for italic, *text* for bold, ~text~ for strikethrough and ```text``` for monospace).

• Multimedia: Allows creating templates with multimedia content and accompanying text in the form of a caption.

  • Type of Multimedia Content: Specifies whether the multimedia element is of type IMAGE, AUDIO, VIDEO, or DOCUMENT.

  • Multimedia File URL: Is the URL that allows accessing the multimedia element that you want to add and must have the HTTPS protocol enabled for security reasons.

  • Multimedia Caption: Is the text or caption that will accompany the multimedia content of the template.

• Interactive: Allows creating templates with interactive visual elements, such as quick response buttons or a selection list of options. Additionally, it can include elements such as a header or footer, accompanying the message and interactive elements.

  • Type of Interactive Message: Specifies whether the template will have interactive QUICK RESPONSE BUTTONS or an interactive LIST of options.

  • Type of Header: Specifies the type of header of the template, whether TEXT, IMAGE, DOCUMENT, VIDEO, or NONE.

  • Header Text: In case the selected header type is TEXT, it specifies the content of the header of the template.

  • Header URL: In case the selected header type is IMAGE, DOCUMENT, or VIDEO, it specifies the URL that allows accessing the multimedia element that you want to add in the header. This URL must have the HTTPS protocol enabled for security reasons.

  • Message: Is the body or content of the template. This message can include Sagicc variables, emojis, or special characters to format the text (_text_ for italic, *text* for bold, ~text~ for strikethrough and ```text``` for monospace).

  • Footer: Specifies the footer of the template.

  • Quick Response Buttons: Allows configuring the interactive quick response buttons of the template. The template can contain a maximum of 3 quick response buttons.

  • Interactive List: Allows configuring a list with up to 10 options to select, grouped into sections.