Bot Dashboard

From the Bot Builder module, you will be able to access a specific dashboard for each bot, where you will find statistics and data related to the behavior and interactions of the bot with your customers. This way, you will have the necessary information to confirm if the bot is fulfilling its set objective, if it is being correctly used by your customers, what changes the flow of the bot requires, etc. Informed decisions!

Click on the Dashboard button in the Options column of a specific bot, and Sagicc will take you to the dashboard of that bot.

Once inside the dashboard, you will find the information organized as follows:

• At the top right, you can apply different filters to the information displayed on the dashboard. You can choose to view only the data for the current day, current week, or current month. Also, you can select a different date range to view more specific information.

• Next, you will see a series of indicators related to the conversations between the bot and your customers:

  • Total Conversations: It is the total number of different conversations between the bot and the customers. It corresponds to the sum of active conversations and finished conversations.

  • Active Conversations: It is the total number of conversations that are currently active, meaning the bot and the customer are interacting at the time of viewing the statistic.

  • Transferred Conversations: It is the total number of conversations that have been transferred from the bot to a human agent, either in the same campaign or in a different campaign.

  • Abandoned Conversations: It is the total number of conversations where customer abandonment is detected, meaning their last interaction with the bot was more than 2 hours ago (default session time).

  • Finished Conversations: It is the total number of conversations that have ended, either because the customer has reached the last step of the flow, the conversation has been transferred to a human agent, or the conversation has been abandoned.

  • Average Navigation Time: It is the average time of conversations between the bot and the customer, meaning the time elapsed from the beginning to the end of the conversation, in minutes.

  • Generated Interactions: It is the total number of unique interactions or messages generated by the bot.

• Finally, you will see a series of statistics related to the flow and nodes of the bot, and the interactions generated by the bot:

  • Trigger Nodes: It shows the top 5 nodes that most trigger or initiate conversations with the bot. This information is important to understand the initial intention of customers to interact with the bot.

  • Most Visited Nodes: It shows the top 5 nodes of the flow that are most visited in conversations with the bot. This information is useful to understand which process or action customers are requesting the most from the bot.

  • Interactions by Hour: It shows the distribution of interactions generated by the bot in hourly ranges. This information is important to know which hours of the day the bot is more/less used by customers.

  • Interactions by Channel: It shows the distribution of interactions generated by the bot for each of the channels assigned to the bot. This information is useful to determine the preferred channel of customers to interact with the bot.