By clicking the "Add Bulk Message" option located in the upper right corner within the Bulk Messaging module, Sagicc will take you to a multi-step form for creating a new bulk message process on the platform. This process will allow you to input and customize every aspect of the message, from its content to its target audience, ensuring a smooth and efficient experience in sending messages in bulk.
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Before proceeding to create a bulk message, make sure you have set up the campaign, uploaded the recipient accounts, configured the sending channel (email, SMS, social media, etc.), and designed the message template. Once these tasks are complete, you can create and send the bulk message. |
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Name: Name of the bulk message.
Campaign: Select the campaign on which the bulk message will run. For each ticket in the campaign, a message will be sent to the customer.
Channel: Select the channel associated with the campaign that will be used to send the bulk message.
Template: Select the message template that will be used to send the bulk message.
Frequency: Select the frequency with which the bulk message should be sent.
If you want the bulk message to be sent only once, select "None".
If you want the bulk message to be sent permanently/periodically, according to a specified repetition interval (for example, every 24 hours), select "Permanent".
If you want the bulk message to be sent only once, at a specific date and time, select "Scheduled".
Sending Method: Select one of the two available options for bulk messaging: send the message only to the customer's most recent contact data, or send it to all the registered contact data for the customer. Note that if you choose the second option, the customer may receive the message multiple times (e.g., in all their email accounts), which could be perceived as spam.
Send only to active tickets in the campaign: Check this option if the message should only be sent to active tickets (“not closed) in the campaign.
Close tickets after sending the message: Check this option if you want the tickets created for each customer to be closed after the message is sent. If you are expecting a response from your customers to the message sent, leave this option unchecked. This way, you will see the customer's response associated with the bulk message sent.
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