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Once the message has been processed, you will see the expanded and generated version by artificial intelligence in the text box. Since perfection is not inherent in artificial intelligence and the generated responses may not be perfect or may lack context, users will have the option to manually edit the expanded responses as needed. Once you are satisfied with the response, simply click the "Send" button to send it to the customer.
AI Analysis (Conversation Summary, Sentiment Analysis and Content Moderation)
In interactions with customers, valuable data and significant details about the situation at hand are found. However, these are often scattered throughout the entire conversation, requiring users to navigate the entire dialogue to find the essential points before addressing ticket management. With our new artificial intelligence (AI) analysis tool, we leverage advanced language models and artificial intelligence capabilities to conduct a thorough analysis of the conversation. This analysis will provide users with the necessary context and details accurately and efficiently, facilitating informed decision-making and effective problem resolution.
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