Sagicc has a User Supervision module , where that enables users with the Supervisor role can “administrator” or “supervisor” roles to perform monitoring and supervision tasks on the agents within users with the “agent” role on the platform. Within the This module , a dashboard is displayed that updates in features a real-time and includes updating dashboard that displays detailed information for all users of in the selected campaign (or across all campaigns), relating important information for . For each user, the dashboard provides key data such as their current status, the time they have been in the current spent in that status, average times in other statuses, etcand more.
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Note that only users with the SUPERVISOR or ADMINISTRATOR role can perform monitoring and supervision tasks in the User Supervision module. |
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The logic of the forced status change is the same that applies when a user wants to change their own status within the platform: from IN STANDBY status, you can only force the change of status to AVAILABLE or DISCONNECTED, or from IN PAUSE status, you can only force the change of status to IN STANDBY or DISCONNECTED. |
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Enable/Disable Automatic Assignment: This option allows you to enable or disable the automatic assignment of cases to a user. If automatic assignment is disabled, the user can continue managing the cases already assigned to them on the platform, but they will not receive new cases until automatic assignment is re-enabled.
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