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Customer: Information of the customer associated with the ticket
Contact: Customer contact information associated with the ticket
Account: Information of the account associated with the ticket
Ticket: Ticket detail
Conversation: Conversation (incoming and outgoing interactions)
Script: Script of the campaign to which the ticket belongs
Agenda: Schedule of scheduled management activities for the agent associated with the ticket
History: Ticket management history
Attachments: Files attached to the ticket
Additional Tabs: Additional tabs configured in the campaign associated with the ticket.
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If the Read-Only view for closed tickets in the campaign is enabled, some actions and functionalities will be blocked in the ticket management view. Check more details at Tickets Options - Campaign Configuration. |
Ticket Options
The following options are available from the options menu:
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