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Once you have configured the integration with artificial intelligence (AI) from the AI Integration module, you will have access to a variety of functionalities in Sagicc's ticket view that will help you facilitate and optimize your daily work, allowing you to manage your time more efficiently and provide precise and timely attention to your customers. If the AI integration is enabled, you will be able to take advantage of the following tools within the ticket view:
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Below, we detail the estimated costs associated with a request to the OpenAI API to expand a text of 255 characters:
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Concept
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Number of Tokens
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Modelo: gpt-3.5-turbo | |||
|---|---|---|---|
Concepto | Cantidad de Tokens | Valor | |
Base Prompt | ~40 tokens | 0.00012 USD | |
User Input | ~70 tokens (máximo, aprox. 255 caracteres) | 0.00021 USD | |
Total Input Tokens (Base Prompt + User Input) | ~110 tokens | 0.00033 USD | |
Total Output Tokens | ~210 tokens (máximo, aprox. 765 caracteres) | 0.00126 USD0 | |
Total Request: 0.00159 USD | |||
Modelo: gpt-4o-mini | ||
|---|---|---|
Concepto | Cantidad de Tokens | Valor |
Base Prompt | ~40 tokens | 0. |
000006 USD | |
User Input | ~70 tokens ( |
máximo, aprox. 255 |
caracteres) | 0. |
0000105 USD | ||
Total Input Tokens (Base Prompt + User Input) | ~110 tokens | 0. |
0000165 USD | |
Total Output Tokens | ~210 tokens ( |
máximo, aprox. 765 |
caracteres) | 0. |
000126 USD | ||
Total Request: 0. | ||
0001425 USD |
The text expansion feature allows users to write short and precise messages, and then use the tool to expand and enrich the message using artificial intelligence, turning it into a more elaborate and comprehensive response. This expansion action includes spelling and grammar correction in the original language of the message and can adjust the tone of the response as needed.
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In the form for drafting a new message, you will find the "Expand Text" button. Once you have drafted your initial response in the text box, simply click on this button to expand your response, choosing one of the available tones: Professional, Friendly, Empathetic, Direct, or Expansion without tone adjustment. We recommend choosing the tone that best suits the specific needs of the customer, your company's sector, or the complexity of the ticket.
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Once the message has been processed, you will see the expanded and generated version by artificial intelligence in the text box. Since perfection is not inherent in artificial intelligence and the generated responses may not be perfect or may lack context, users will have the option to manually edit the expanded responses as needed. Once you are satisfied with the response, simply click the "Send" button to send it to the customer.
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Within the ticket view, when reaching the end of the conversation, you will find the "AI Analysis" button. Click on this button to access the conversation analysis generated by artificial intelligence. Once you view the analysis, you will have the option to refresh it. Simply click on the button located in the upper right corner to update the analysis. By doing so, Sagicc will regenerate the analysis, taking into account the most recent interactions with the customer since the last time it was generated. Use this option every time you have exchanged more interactions with the customer, ensuring that the analysis reflects the entirety of the most updated conversation.
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