The section for Advanced Facebook Templates (inside the Templates Module) allows you to customize templates with advanced features, such as interactive buttons and attractive multimedia content. This way, your agents will be prepared to handle requests received by your business through Facebook using more appealing and effective templates.
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Advanced Facebook Templates can only be sent through Facebook's private messaging, meaning in private conversations between the business and the customer via Facebook Messenger. They cannot be sent to respond to comments on posts. |
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