The Business Rules module of Sagicc will allow you to implement configure triggers and/or automations in your campaigns, in order to optimize and improve your team's processes by automating some repetitive and frequent tasks. Some of the most common frequent use tickets cases for this module are the following:
Sending customer satisfaction surveys after a ticket has been closed.
Assigning or transferring a ticket according to the task classification.
Moving a ticket to a specific campaign after a specific period of time has elapsed.
Sending a notification to the campaign supervisor when a ticket is escalated.
Triggering an external webservice to send information to third parties.
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Keep in mind that only users with an ADMINISTRATOR “Administrator” role can add Business Rules on the platform, and that as many Business Rules as required can be added. |
Sagicc allows you to addadding Business Rules through the side menu, selecting TOOLSthe “Tools” option, and then clicking on Business Rules “Business Rules” to access the module.
Sagicc will take redirect you to a listing where you can navigate through all existing Business Rules on the platform. For each business rule, you can see basic information such as the name, description, related campaigns, status, and creation date.. By clicking the "Add Business Rule" button (in the top right corner), you will be able to view a form to add a new rule to the platform.
In the Options column, by clicking on Edit “Edit”, you can access a specific business rule and modify it. You From this column, you can also enableor , disableand , delete or duplicate an existing business rule.
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