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Sagicc will be able to connect with a bot account on the Telegram platform to receive and send messages to customers using this messaging platform. Before adding a channel of this type, you must create a bot on Telegram using the BotFather assistant (https://t.me/botfather). This assistant will help you create a new bot service on Telegram and provide you with the necessary data for integration with Sagicc.
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The Telegram bot is a service provided by the messaging platform for integrations through API and web services. It is a "bot" used for the connection between Sagicc and Telegram, but it is not a bot that is trained by default or capable of handling conversations with your customers. If you need an intelligent bot, contact our support team. For more information on creating a Telegram bot, you can consult the official documentation: Bots: https://core.telegram.org/bots#3-how-do-i-create-a-bot |
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Once the channel and attention campaign are configured, you can start receiving interactions through Telegram and manage communications on this messaging platform with Sagicc. In the conversation of cases tickets created from Telegram interactions, you can view incoming and outgoing messages.
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