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Creation Date: You can filter and search for tickets whose creation date falls within a specified date range.
Upcoming Task Date: You can filter and search for tickets that have a next task scheduled for a specific date.
Status: You can filter and search for tickets by specific statuses (new, transferred, closed, etc.).
Priorities: You can filter and search for tickets with critital, high, medium, or low priority.
Customers: You can filter and search for tickets for one or more specific customers.
Users: You can filter and search for tickets assigned among All users, tickets assigned to specific users, or Unassigned tickets.
Campaigns: By default, the list displays the tickets of the campaign you are working on, but it is possible to search for tickets in more than one campaign.
Ticket Types: You can filter and search for tickets by specific ticket types (question, suggestion, etc.).
Channel Types: You can filter and search for tickets whose source channel type is one of the specified types (WhatsApp, Email, Telephony, etc.).
Features: You can filter and search for tickets of customers who have one or more specific features associated.
Organize: You can modify the order in which tickets are displayed according to the following criteria:
Oldest to newest tickets by creation date
Newest to oldest tickets by creation date
Oldest unread interaction to newest unread interaction
Newest unread interaction to oldest unread interaction
Upcoming task furthest from the closest
Upcoming task closest to the furthest
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