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With the bulk messaging Bulk Messaging module, you can send messages to all your customers en masse in a bulkive and efficient way through the various communication channels previously configured in Sagicc. For this process, you can filter the customer base of a campaign using one or more conditions that must be met to receive the messages. This way, you can segment your target audience and send personalized messages that meet the needs of each customer.

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Before setting up a bulk message, you need to have created the corresponding campaign, imported the customer accounts, configured the sending channel, and designed the message template. Once these steps are completed, you can configure the bulk message to be sent immediately or schedule it for a later time.

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Please keep the following points in mind when using this module:

  • Only users with the "Administrator" role can add Bulk Messages

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  • in the platform, and

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  • you can add as many Bulk Messages as

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  • needed.

  • Bulk Messaging processes in Sagicc are handled in a queue. This means that when you start a process, it begins execution, and subsequent processes will run once the previous one has finished. While messages within the same bulk message are sent in parallel, different bulk messaging processes are executed sequentially.

  • Messages sent through the module are subject to the Contact Schedules configured in the Business Profile module. If a bulk message is scheduled outside the configured contact schedule, it will not be sent. Find more information about this here.

 

You can add Bulk Messages in Sagicc through the side menu by selecting Tools the “Tools” option and then Bulk Messaging “Bulk Messaging” to access the module.

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Sagicc will take you to a list where you can navigate through all the existing Bulk Messages on the platform. For each bulk message, you will see the following basic information:

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  • Name: Name of the bulk message.

  • ProgressCampaign: Percentage Name of progress of the bulk message.Template: Selected template to use in the campaign for which the bulk message is being sent.

  • Status: Status of the bulk message (DRAFT, INITIALIZING, STOPPED, FINISHED).

  • Progress: Percentage progress of the bulk message sending.

  • Enabled:Whether Indicates whether the bulk message is enabled on the platformor disabled.

  • Creation Date: Date when the bulk message was created.

  • Options: Various Set of options and actions to perform on the bulk message.

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In the "Options" column, clicking on "Viewwill allow " allows you to access a Bulk Message. You can also Enable or Disable, Delete an existing Bulk Messagethe details of a specific Bulk Message. Additionally, you will have the ability to "Start" the execution of a bulk messaging process, "Stop" a running bulk messaging process, as well as "Enable", "Disable", or "Delete" an existing bulk message.

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