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Changes in Twitter services with Sagicc 📢📢📢This information is of great importance to your company if you are using our integration with Twitter as a customer service channel in Sagicc. As you may already know, Sagicc uses Twitter APIs to integrate tweets and direct messages into the platform. However, starting on February 9, 2023, Twitter has decided to discontinue free access to these APIs (more information here https://twitter.com/TwitterDev/status/1621026986784337922 ). This change will affect incoming and outgoing tweets and direct messages from the Twitter channel within Sagicc. We are working in collaboration with Twitter to evaluate available options and try to restore these services. We will keep you informed of any future developments or changes. We apologize for any inconvenience this may cause. If you have any questions, please write to us at soporte@sagicc.co. |
Sagicc can connect to your company's Twitter account to capture and respond to all direct messages sent by your customers to this account. Additionally, it can capture and respond to all mentions of the company's Twitter account. To set up this type of channel, you must have the credentials (email or username and password) of the account you want to connect to Sagicc.
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When setting up a Twitter channel, you will see the option to Sign in with Twitter. For the configuration and subsequent operation of the channel, Sagicc needs to connect to your Twitter account to obtain basic account information and generate access tokens that will allow Sagicc to capture and respond to direct messages and mentions to your account. Click the Sign in with Twitter button.
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A new tab will open and take you to Twitter's official login page. Twitter will also show you that Sagicc requires authorization to use your account and access its information. Enter the email address (or username) and password you normally use to log in to Twitter, and click Authorize App. By clicking, you are authorizing Sagicc with the required permissions.
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