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Laura Ortiz

Laura Ortiz

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  • Title: Name of the article.

  • Body/Content: The text of the article, which can include various elements such as text, images, links, emojis, among others. You can apply different styles and formats using the text editor.

  • Section: Select the section and category the article will be associated with.

  • Labels: Enter one or more tags to identify the article. Use relevant keywords.

  • Visibility: Indicate the article's visibility status: Draft or Published. Only published articles will be visible in searches and in the public knowledge base.

  • Attachments: Attach one or more files to the article as needed. These files will be available for download within the article's reading view.

  • Enabled for Gen AI (BETA): Indicates whether the article and the content of its attached files (only those in PDF format) will be available for Gen AI nodes in the Bot Builder module. If disabled, the article will not be considered in the Bot Builder module.

Info

When drafting the body of the articles or adding attachments to it, keep in mind that images and data presented in tables and charts are not suitable sources of information for technologies like RAG and generative artificial intelligence. If you have information in these formats, it is recommended to preprocess and convert it into a text format to ensure it is understandable and can be used as a source of information.

Info

Attachments to articles in PDF format will be considered for the implementation of RAG technology in the Bot Builder module. To ensure proper processing, the document must meet the following conditions:

  • Selectable text: The content must be in text format, not scanned or embedded as an image. Additionally, the file must not be password-protected.

  • Relevant content: Include only the necessary information. Remove unnecessary cover pages, blank pages, or duplicates.

  • Well-structured content: Use clear titles, subtitles, and lists to facilitate understanding. Avoid multi-column layouts or complex designs that make reading difficult.

  • Appropriate size: The file size must not exceed 10 MB or 30,000 characters. If the content is extensive, split it into smaller documents.

  • Single language: The document must be written in a single language, with proper spelling and grammar. If multiple languages need to be included, create a separate file for each.

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Once finished, click on “Save” to add the new article, and you will be directed to the article’s reading view. This view will be available for all platform users to consult the article's content. Additionally, from here, you can edit or delete the article when necessary.

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