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Ticket Type: Ticket classification (question, complaint, suggestion, claim, etc.).
Description: A brief description of the ticket for informational purposes.
Campaign: Campaign to which the ticket belongs.
Priority: Ticket priority within the campaign (critital, high, medium, low).
Account: Customer's account associated with the ticket. It identifies that the attention refers to a specific customer account. The information of the account selected in this field will be visible in the "Account" tab.
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