Content Comparison

ENTITY

PROPERTIES

Ticket

• Ticket Ticket Type

• Description

• Status

• Priority

• Next Management

• Type of Origin Channel

• Creation Date

• Update Date

• Last Interaction Direction

• Last Interaction Channel

• Last Interaction Generated By

• Rating

Customer

• Document Type

• Document Number

• First Last Name

• Second Last Name

• First Name

• Second Name

• Date of Birth

• Gender

• Labels

Task

• Observations

• Next Management Date

Timers

• Hours since created

• Hours since opened

• Hours since transferred

• Hours since escalated

• Hours since closed

• Hours since last agent interaction

• Hours since last customer interaction

• Hours since last task

• Day Time

• Day of the Week

Survey

• Response Date

• Hours since link creation

• Link Creation Date

• Link Update Date

• Creation Date

• Update Date

SLA

• Metric Compliance

Tasks Fields

When selecting a specific campaign for the Business Rule, the fields from the campaign's management form that are of type list or selection will be displayed as available columns.

Account Fields

When selecting a specific campaign, the fields or additional data of the accounts associated with the campaign will be displayed as available columns.