...
Change Log (for Administrator role users only): By clicking on this option, you can view a list of all changes and/or modifications made to the ticket or its associated tasks. For each change in the list, you'll see the type of modification, the previous value of the changed parameter, the current value, the date of the change, and the platform user who made the change. Use the date filter to quickly and accurately find changes made within a specific time range.
Additionally, with this option you’ll have access to a Business Rules Log, where you can verify if any rule was triggered or executed due to the creation, update, or management of the ticket. In this log, you can view the rule's name, the action triggered, and the date and time of the event.
...
Exit: Clicking on this option will redirect you to the Tickets module so that you can continue working on another ticket and your status within the platform will change from “Busy” to “Available”. The status of the ticket you were working on will not change.
...