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In the "Contact Information" tab (section 2), you will see a list of the contact information (emails, phone numbers, addresses, social media, etc.) for the customer associated with the ticket. These contact information are captured when the customer interacts with the company through one of the available communication channels, but they can also be manually managed. From the list, you can Add a new contact information and Edit or Delete a specific contact information. You can also Add or Remove a contact from the platform's Block List.
To add a contact detail, select its type and enter the required information according to the selected type. Verify that all the information is correct and then click "Save" to add the new contact detail.
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