To manage the tickets from across different campaigns, agents must fill out task users must complete tasks forms that request collect information related to about the customer service process, the customer, or the product or service. Each task form has specific fields that depend vary depending on the campaign's campaign’s objective, and the agent users can fill complete them out as many times as necessary. Sagicc allows adding offers the option to add dynamic and fully parameterizable forms so that agents can easily and fully perform their taskscustomizable forms, allowing users to handle their tasks easily and comprehensively, adapting to the needs of each campaign.
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Note that only users with an ADMINISTRATOR administrator role can add dynamic forms to the platform, and it is possible to add as many forms as required. |
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Sagicc will take you to a list where you can browse all existing forms on the platform. For each form in the list, you can see basic information such as name, description, status, and creation date. By clicking on the Add Form button (in the upper right corner), you can display a form to add a new dynamic form to the platform.
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By clicking on Edit “Edit” (in the Options “Options” column), you can access the configuration of a specific form and modify it. Also, from Options “Options”, you can Disable, Delete, or Duplicate an existing form.
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