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Open External View: Sagicc provides you with a public read-only view of the ticket so that external people to your company or customers can view ticket information at any time. Clicking on this option will open the external view of the ticket in a new browser tab. Copy the URL or address of this external view to share with whoever you wish.
The external view of the tickets is a simplified version of the ticket view, designed for stakeholders to easily access relevant case information. In this view, you will find sections with information about the cuustomer, the ticket, and the tasks created. These sections can be configured in the campaign to show or hide specific information as needed. Additionally, the view indicates if there are any pending surveys associated with the ticket that need to be completed.
Close Ticket: By clicking on this option, Sagicc will ask you to confirm the closing of the ticket, i.e., its change of status to “Closed”. This action should only be performed when the ticket has been fully managed, as once closed, the ticket cannot be reopened. Click on “Accept” to confirm. Sagicc will redirect you to the Tickets module to continue working and the ticket will change its status to “Closed”.
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