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Close: This will allow you to close all selected tickets. Access to this functionality depends on the campaign configuration.
Merge: This will allow you to merge all selected tickets. To do this, you must specify the main ticket that will remain open. Upon completion of the merge, the other tickets will be marked as "closed" and the information from the other tickets will be transferred to the main ticket.
Assign: It will allow you to assign or reassign all the selected tickets to a specific user or move them to a specific campaign.
Add Task: This will allow you to add a single task to all selected tickets. To do this, you must fill out the task form for the campaign. Upon completion of the process, each ticket will have a new task.
Redistribute: This feature allows you to randomly redistribute the selected cases among all agents assigned to the campaign or randomly among a specific group of agents.
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