Comparación de páginas

By clicking on the Add SLA Rule button (upper right corner) from the SLA Rules module, Sagicc will take you to the form for adding a new SLA rule on the platform.

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• Column: Name of the field that will be compared.

• Operator: It is the comparator with which the Column will be evaluated.

• Value: It is what the selected Column value will be compared to.

Available properties for COLUMN

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ENTITY	PROPERTIES
Ticket	Ticket Type Description Next Management Type of Origin Channel Creation Date Update Date Last Interaction Direction
Customer	Document Type Document Number First Last Name Second Last Name First Name Second Name Date of Birth Gender
Campaign	Name
Task	Observations Next Management Date Campaign form fields
Timers	Hours since created Hours since opened Hours since transferred Hours since escalated Hours since closed Hours since last agent interaction Hours since last customer interaction Hours since last task
Survey	Response Date Hours since link creation Link Creation Date Link Update Date Creation Date Update Date

Finally, you will need to enter the target times, in hours and/or minutes, for each of the available metrics and priorities:

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