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Depending on the selected output channel, the form will display additional fields to include in the outbound interaction. For example, if you choose an email-type output channel, the form will allow you to add the signature of the user assigned to the ticket and will display fields such as Subject, Body, Cc, Bcc, among others. Once you have completed the form, simply click the Send or Call button to generate the message or make the call. When the interaction has been successfully generated, you can view it in the conversation.
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As you start writing a message or making changes to the conversation form, this information will be saved automatically in your browser. If you leave the ticket view by closing the window, the browser, or moving to another page, you can recover the entered information up to that point. These changes will only be deleted when you send the interaction or when you click the Clear button. |
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