When you select By selecting the option "Add Bulk Message" (option located in the upper right corner ) from within the Bulk Messages Messaging module, Sagicc will take you to a multi-step form for creating a new bulk message process on the platform.
. This process will allow you to input and customize every aspect of the message, from its content to its target audience, ensuring a smooth and efficient experience in sending messages in bulk.
In the first step of the form, Basic Configuration, you must complete the following information:
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In the next step of the form, Message Configuration, you can view and/or edit the content of the message that will be sent to the customers, according to the message template selected in the previous step. If necessary, you can add variables to be dynamically replaced when sending the message with the customer-specific data.
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The bulk messaging module will automatically add a link in the message body for customers to unsubscribe from the company's bulk messaging sent through Sagicc. Only customers who have not unsubscribed from the bulk messaging will receive messages sent from this module. This way, the company will comply with the regulations imposed by the General Data Protection Regulation (GDPR) and similar policies. |
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In the next step of the form, Customers Configuration, one or more conditions can be added to filter the tickets or customers to whom the bulk message will be sent. These conditions are related to fields stored in Sagicc that can come from the Customers module Module or their accounts. To add a condition, complete the following fields:
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Column: Name of the field to be compared in the condition. It can be one of the following values:
Document Type
Document Number
Last Name
First Name
Middle Name
Date of Birth
Gender
Creation Date
Update Data
Labels
Operator: It is the comparator or operator with which the Column will be evaluated.
Value: It is the value with which the selected Column value will be compared.
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In the example shown in the image, a filter is applied to segment the campaign's customers and send the bulk message only to those whose gender parameter is female. Other customers will not be considered for message delivery. |
In the penultimate last step, Check Configuration, a summary of the data selected in the previous steps will be displayed, along with a preview of the customers that meet the selected parameters.
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