Sagicc recognizes the importance of providing a robust infrastructure to support the smooth operation of the platform. That's why we collaborate closely with your company to ensure a seamless and trouble-free experience. Below, we summarize the minimum technical requirements necessary to ensure optimal performance on user terminals and equipment. This set of technical requirements establishes the foundation for optimizing the operability of Sagicc, enabling the maximum utilization of its advanced features.
Workspace Requirements
Spacious and comfortable workspace, with a minimum width of 60 CM.
Stable and secure internet connection.
Headsets for telephone communication, preferably with a direct connection to the equipment.
User Equipment Requirements
As Sagicc is a 100% web-based platform, it is necessary for user terminals, regardless of their role, to meet the following minimum requirements:
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General Network Requirements
To ensure an efficient and secure network environment when using Sagicc, it is crucial to enable the following ports in the system configuration.
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TCP ports 80 and 443, required for web traffic and secure communication via HTTPS, allowing encrypted browsing and data transfer.
TCP/UDP ports 5060, essential for real-time communication via protocols such as SIP (Session Initiation Protocol), vital for call signaling.
It is recommended to open RTP ports in the range of 10000-40000 UDP, as they are fundamental for real-time voice and video data transmission, ensuring optimal quality in communications.
Telephony Channel Network Requirements
The following are the minimum network requirements to ensure optimal performance in telephony channels in Sagicc:
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Bandwidth: 256 kbps per call
Call quality latency: <100 ms for local networks, <250 ms for WAN/cloud networks.
Jitter: < 20 ms jitter
Packet loss: < 1% for voice calls
Codecs: ulaw, alaw
Channel Configuration Requirements
Email
Before connecting an email account to Sagicc for receiving and/or sending messages, validate that the account to be connected has IMAP and SMTP protocols enabled, necessary for processing incoming and outgoing messages, respectively.
To configure the channel in Sagicc, have the access data (password) of the account to be connected on hand.
Facebook
The company must have an active Facebook page representing the business, enterprise, or brand.
Have access data (email/phone number and password) to the personal Facebook account that manages the Facebook page of the company.
Instagram
The company must have an Instagram for Business account (https://business.instagram.com/ ) representing the business, enterprise, or brand. This account should be linked to the company's Facebook page.
Have access data (email/phone number and password) to the personal Facebook account that manages the Facebook page associated with the Instagram for Business account.
Web Chat and Web Forms
Before installing a web chat or web form widget on the company's page, access to the page's administration or its source code is required.
Preferably, have the support of the person responsible for the administration of the website.
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