...
Enable/Disable Sound Notifications: Enable or disable sound notifications on the platform when receiving a new ticket or interaction.
Enable/Disable Internal Chat: Enable or disable internal chat for communication between platform users.
Enable/Disable Embedded Softphone (using browser’s WebRTC): Enable or disable the embedded platform softphone, which utilizes the WebRTC technology of the browser (Google Chrome, Microsoft Edge, Mozilla Firefox, etc.) to receive and make calls from Sagicc without requiring an external softphone.
Enable/Disable Multi-Factor Authentication (MFA) for Users: Enable or disable multi-factor authentication (MFA) for all platform users.
Enable/Disable Access to the Mobile Application (Sagicc App): Enable or disable this option to control user access to the Sagicc mobile application. You can choose to grant access to all users or only to a specific set of users.
Send email notifications to platform administrators when an error is detected in a channel: Enable or disable email notifications sent to platform administrators when an error is detected in any of the communication channels.
Instance Inactivity Time (hours): Time (in hours) to automatically log out a user due to inactivity on the platform (by . By default, this time is set to 2 hours).
Make the required changes in this section and click on Save to apply them.
...
Default Language: This is the default language in which the platform will be displayed to users. If a user decides to change the language in the top navigation bar, this change will only be visible to that user.
TimezoneTime Zone: This is the time zone of the country where the business is located. This setting will allow the platform to capture and display date records correctly.
Number Format: This is the format that will be used to display phone numbers in the platform.
Date Format: This is the format that will be used to display dates in the platform.
...