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Depending on the selected output channel, the form will display additional fields to add to include in the outgoing outbound interaction. For example, if the selected you choose an email-type output channel is of type "Email", the form will allow you to add the signature of the user assigned to the ticket and will display the fields such as Subject, Body, Cc, Bcc, etc. fields..among others. Once you have completed the form is completed, simply click on the Send or Call button to send generate the message or make the call. If When the interaction is has been successfully generated successfully, you can view it in the conversation.
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As you start writing a message or making changes to the conversation form, this information will be saved automatically in your browser. If you leave the ticket view by closing the window, the browser, or moving to another page, you can recover the entered information up to that point. These changes will only be deleted when you send the interaction or when you click the Clear button. |
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