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Name: User's name
Username: It is the username or unique identifier of the user. It is required to assign tickets to specific users.
Email: It is the user's email address, with which they can log in to the platform. It is recommended to use the company email address and NOT the personal email address, as notifications from the platform, password recovery messages, etc., will be sent to this email account.
Password: It is the password with which the user can log in to the platform. An initial password will be assigned and can be changed by the user later from their User Profile.
Repeat Password
Roles: It is the role or roles that the user will have within the platform. The user's functionalities and permissions within the platform depend on these roles.
Enable/Disable multi-factor authentication (MFA): It will indicate whether the multi-factor authentication functionality will be enabled or disabled for the user when logging into the platform.
Access to mobile app (Sagicc App): Enable or disable this option if you want the user to have access to the Sagicc App. If this parameter is activated, the user will be able to use the Sagicc mobile application to manage their tickets and interact with customers.
Extension: It is required in case the user needs to receive or make calls with Sagicc's telephony channel.
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