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At the top right, you can apply different filters to the information displayed on the dashboard. You can choose to view only the data for the current day, current week, or current month. Also, you can select a different date range to view more specific information.
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By default, the dashboard will display information associated with the bot and the campaign selected by the user in the general campaign selector. If you want to view bot results for another campaign, select it as one of the filters. |
Next, you will see a series of indicators related to the conversations between the bot and your customers:
Total Conversations: It is the total number of different conversations between the bot and the customers. It corresponds to the sum of active conversations and finished conversations.
Active Conversations: It is the total number of conversations that are currently active, meaning the bot and the customer are interacting at the time of viewing the statistic.
Transferred Conversations: It is the total number of conversations that have been transferred from the bot to a human agent, either in the same campaign or in a different campaign.
Abandoned Conversations: It is the total number of conversations where customer abandonment is detected, meaning their last interaction with the bot was more than 2 hours ago (default session time).
Finished Conversations: It is the total number of conversations that have ended, either because the customer has reached the last step of the flow, the conversation has been transferred to a human agent, or the conversation has been abandoned.
Average Navigation Time: It is the average time of conversations between the bot and the customer, meaning the time elapsed from the beginning to the end of the conversation, in minutes.
Generated Interactions: It is the total number of unique interactions or messages generated by the bot.
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