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In the Attachments tab (also on the left of the screen), you can search, download, or delete the customer's attachments if necessary.
On the right side of the screen, the Interactions and Tickets tab summarizes the customer's activity in the form of tickets registered in the platform, showing them from the most recent to the oldest. For each ticket, you will also see an indicator showing the ticket number, its status, its assigned agent, and its creation date. By clicking on the ticket number, you can access the ticket management view and see the complete ticket information.
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