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On the right side of the screen, the Interactions and Tickets tab summarizes the customer's activity in the form of cases tickets registered in the platform, showing them from the most recent to the oldest. For each caseticket, you will also see an indicator showing the case ticket number, its status, its assigned agent, and its creation date. By clicking on the case ticket number, you can access the case ticket management view and see the complete case ticket information.
Use the filters at the top to find cases tickets created between a specific date range, or click on Add Ticket to create a ticket for the customer within the Tickets module.
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In the Dashboard tab, you can see the following specific customer indicators:
Cases Tickets by Status: Relates the number of cases tickets of the customer for each of the states (new, open, closed, etc.).
Cases Tickets by Campaign: Relates the number of cases tickets and interactions of the customer in each of the campaigns created on the platform.
Channel Preferences: Relates the customer's interactions by each of the available communication channels. Establishes the preferred channel and/or successful contact channel of the customer.
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