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Email Provider: You can choose between Gmail/Google, Outlook/Office 365/Microsoft, or other providers. Depending on the selected provider, the required information may vary.
Incoming Server (IMAP): It usually has the form imap.myprovider.com or similar.
Port: 993 is the most common value, but it may vary depending on the provider.
Encryption Type: You can choose between SSL, TSL or None.
Validate Certificates: Activate or deactivate this option depending on the provider.
Username: It is the email address that is being associated, for example, customer service@mycompany.com.
Application Password (exclusive to Gmail/Google): It is a password generated in the administration panel of the Gmail/Google account, and will allow the secure connection between Sagicc and the email provider. Find more information on how to generate an application password at the following link: https://support.google.com/accounts/answer/185833
Log in with Outlook/Office 365/Microsoft (exclusive to Outlook/Office 365/Microsoft): It will allow logging into the email account securely, request the necessary permissions to send and receive messages from Sagicc, and generate the connection between Sagicc and the provider.
Password (exclusive to other providers): It is the password of the email account being associated.
Folder: It is the folder of the email account from which messages will be read. By default, it is the INBOX folder.
Character Encoding: By default, it is UTF-8.
Force new case for each incoming email: Specify if you want Sagicc to generate a new case for each incoming email or if you want emails to be grouped in a single customer case.
Force grouping of emails by subject: Specify if you want emails with a common subject to be grouped in the same case or if you want Sagicc to generate a case for each email.
For example, if your email provider is Gmail, the IMAP configuration may look like the following:
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Email Provider: You can choose between Gmail/Google, Outlook/Office 365/Microsoft or Other provider. Depending on the selected provider, the required information may vary.
Outgoing Server (SMTP): Typically, it has the form smtp.myprovider.com or similar.
Port: 465 is the most common value, but it may vary depending on the provider.
Encryption Type: You can choose between SSL, TSL, or None.
Validate Certificates: Activate or deactivate this option depending on the provider.
Username: It is the email address that is being associated, for example, customer.service@mycompany.com.
Application Password (exclusive to Gmail/Google): It is a password generated in the administration panel of the Gmail/Google account, and it will allow the connection between Sagicc and the email provider securely. Find more information on how to generate an application password at the following link: https://support.google.com/accounts/answer/185833
Sign in with Outlook/Office 365/Microsoft (exclusive to Outlook/Office 365/Microsoft): It will allow you to sign in to the email account securely, request the necessary permissions to send and receive messages from Sagicc, and generate the connection between Sagicc and the provider.
Password (exclusive to other providers): It is the password of the email account being associated.
Sender's Email Address
Sender's Name
For example, if your email provider is Zoho Mail, the SMTP configuration may look like the following:
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