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Through the side menu, you can access the Tickets module.
Sagicc will take you to a list where you can navigate through all existing tickets in the platform. For each ticket in the list, you can see basic information such as the ticket number, status, creation date, and basic customer information. Additionally, you will see the icon of the channel through which the customer's most recent interaction arrived. To go to the management view of a specific ticket, click on the "Go to Ticket" button.
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Additionally, from the list, you can perform massive actions on a set of tickets. Select one or more tickets from the list, and click on the "Massive Actions" button to execute one of the available actions:
Close: This will allow you to close all selected tickets.
Merge: This will allow you to merge all selected tickets. To do so, you must specify the main ticket that will remain open. Upon completion of the merge, the other tickets will be marked as "closed" and the information from the other tickets will be transferred to the main ticket.
Assign: This will allow you to assign all selected tickets to a specific user.
Add Task: This will allow you to add a single task to all selected tickets. To do so, you must fill out the task form for the campaign. Upon completion of the process, each ticket will have a new task.
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The selected action will be performed in the same way for all tickets that have been selected.
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